While users of cutters other than those by Silhouette are also welcome, questions and assistance for those machines are probably better suited for other subreddits.If these links are posted elsewhere, they will be removed and the posters issued a warning. Links to Etsy and other stores can only be posted in this sickied post.Users of the Curio, Mint, and/or other cutting machines are welcome, too. These are the most common reasons we see crashing when troubleshooting.This is the place to talk about the Silhouette cutting machines, share tips, show off projects, and ask for help. Scroll down on the left and choose About. In the bottom left corner on the computer, in the search bar, type Settings. How to Find This Information on a Windows Computer Here are the bare minimum specs to open the software, you want to exceed these as much as possible… If it doesn’t have the requirements, you will continue to experience crashing no matter what you do. It doesn’t matter if it’s a brand new computer or the computer tech told you it would be fine. The next reason we see a lot of crashing for is that the computer can’t handle it. Silhouette Studio Crashing or Freezing (After Startup) click HERE Computer Specs Silhouette Studio Crashing (During Startup) click HERE If steps are skipped, there is a greater chance it will not solve the problem. The biggest thing about these 2 options is that the user needs to follow them step-by-step completely. If the crashing occurs no matter what you are doing, here are 2 more troubleshooting options from the Silhouette America website. More details HERE on Recovered Documents Crashing Do not rely on the Recovered Documents as a save point! If the software crashes on you and your file is there, open it and save it again. Keeping files in the Recovered Documents can overload the software as it has to remember every single data point of every single file in there when it opens up. Keep in mind that when you make a major change to the design on the screen, it may not look complex to you, but it has to reorder all the data of that file to keep it a cut file. These are the most common file types I see crashing issues with, however, it can also occur when using data heavy tools such as the knife, eraser, nesting, divide, subtract, etc. The easiest way to determine if this is the reason is to turn off Autotrace.Ĭlick HERE for more details on the Autotrace feature and how to turn it off.ĭXF files can be very data heavy and can max out a computer processor causing a software crash.Ĭlick HERE for more details on DXF files and why I recommend using the SVG file instead. This is a great feature however, there are still a few bugs and in some cases a user’s computer just cannot handle the Autotrace of the PNG file and the exponential data created when the Autotrace feature is active. In the v4.4 software versions there is a new feature called Autotrace. I mention this one first because if this is the reason for the crashing, it can be a simple fix.Īre you opening a PNG file when it crashes? It is a simple step that can fix all kinds of issues if the user takes the time to do it. This can mess with programs in different ways and cause slowness or crashing. But, often times, just doing this action will solve any issues occurring.Ĭomputer updates often perform in the background without a user knowing it’s happening. A shut down and a restart perform different things and should be completed on a regular basis. The first thing I recommend is a full computer shut down AND restart. Narrowing down when the crash occurs or what is happening can determine what the steps to fix that are. Troubleshooting is a process of elimination and all the questions we ask are to help you get it resolved faster. This helps to narrow down what might be causing the crash. The first questions I ask when a user is having and issue is if it is occurring when they are doing something specific such as opening a certain file type (png, dxf, etc.), using a certain tool in the software, performing a specific action in the software, etc. We troubleshoot a lot of Silhouette issues and the #1 thing we see is that each case of crashing can be caused by something different. It can be because of corrupt file, a process being performed that is maxing out the computer’s processor, changing too much data at one time, or using some features that are data heavy and tax your computer. There are many factors that can cause the software to crash. The Silhouette software is independently installed on each user’s computer, so it is not connected to any other user. If you are experiencing the Silhouette Studio software crashing, it can be for many reasons.
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